Touroperator: REUTHER-ENTERTAINMENTS GmbH + Co. KG, Division Reuthers Adventure Safaris, Buchenweg 13, 96450 Coburg, Germany, herein after referred to as Reuthers.
1. Registration
Upon receipt of the tour registration by Reuthers the participant is registered and has agreed to all conditions herein. The travel contract and confirmation of registration is issued after receipt of the deposit (deposit refer section 2).
2. Deposit / Full payment
Upon tour registration and receipt of the payment information, a deposit of 10% of the total tour price per person (if tourprice is less EUR/USD 3000 or NZD/AUD 6000 minimum deposit EUR/USD 300 or NZD/AUD 600) is due immediately. The balance of the tour price is due to Reuthers 90 days prior tour start.
3. Services and Costs
Services vary with the individual tours and are listed in the respective tour descriptions. We reserve the right to change our program and hotel accomodations due to unforeseeable events, including weather, road conditions or other inhibiting factors. In that case Reuthers shall endeavour to provide alternatives of equal quality of services and tour character.
We reserve the right to adjust tour prices as required to compensate for service provider rate increases. The tour participants are notified of such cost increases as they become apparent, but not later than 30 days prior start of travel. The tour participants are entitled to a refund of the deposit or any further payment made if the increase exceeds 5% of the quoted tour price.
4. Hotel and Accomodation
The pre-booked accomodation is typical for the area and of a reasonably good standard. Double Room and Twin Room Booking are only available for participants who have registered together.
5. Passport, Visa and Vaccination Requirements
Reuthers is not responsible or liable for any damage, expenses or inconvenience caused by the participant failing to obtain required travel documentation or necessary vaccinations. At this time there are no specific visa or vaccination requirements for our tours. Please check the tour description package for possible changes of the requirements and special country regulations.
6. Cancellation by tour participant and penalties
Any cancellations received by Reuthers on or before 90 days prior to tour departure, will result for the deposit not to be refunded to the participant. For cancellations received by Reuthers less than 90 days prior tour departure the following penalties apply:
89 to 60 days: 20% of the tourprice (if tourprice is less EUR/USD 3000 or NZD/AUD 6000 minimum deposit)
59 to 41 days: 30% of the tourprice (if tourprice is less EUR/USD 3000 or NZD/AUD 6000 minimum deposit)
40 to 31 days: 50% of the tourprice (if tourprice is less EUR/USD 3000 or NZD/AUD 6000 minimum deposit)
30 days or less: 100% of the tourprice
Any cancellation has to be made in writing. Reuthers accepts transfer for one participant’s registration to a 3rd party for a further registration fee of EUR/USD 100 or NZD/AUD 200 per person.
7. Cancellation of the tour by Reuthers
In case Reuthers has to cancel a tour for events out of their control (Acts of God, strike, war, natural disasters) Reuthers shall refund all tourprice payments made. If there are less than 6 Participants, the tour can be cancelled 2 weeks before tour departure. In this case the participants are immediately informed of the cancellation and all tourprice payments made are refunded. The participants have no claims for any compensation or damages whatsoever against Reuthers, their agents or service providers.
8. Liabilities
Reuthers, its agents and representatives shall not be liable for any personal insury, property damage or loss arising out of the participant in the tour and expressly disclaim any liability for any injury, property damage and/or loss, delay, change of itinerary, shortened vacation time, inconvenience or additional expenses. Reuthers shall further not be liable for damages, refund or otherwise for mechanical breakdowns, government actions, Acts of God, strikes, weather or any other circumstances beyond Reuthers’s control. The above applies in a case where the participant had followed the tour guides instructions.
9. Complaints
Should any participant have a complaint, despite the thoroughness Reuthers applies to planning and execution of any tour, such complaint has to be made in writing to Reuthers immediately. Any complaint or claim has to be received by Reuthers within 10 days after the conclusion of the tour where the alleged event leading to the complaint has occurred.
10. Photos, Film-, Video- and Navigation recordings
Any rights for photos, transparencies and videos (productions) produced by Reuthers and their representatives during travel tours are fully owned by Reuthers. Reuthers reserves the right to use such productions for advertisement, without granting royalties to participants shown in the productions. Without prior written permission of Reuthers, tour participants are not allowed to record Guided Tours on a navigation device.
11. Recommended Insurances
It is recommended to take out the following types of insurance: Medical, accident, general liability and loss of luggage. We will gladly assist you to source suitable coverage.
12. Other
In the case of any provision of this document being void, this shall not affect the validity of the remaining provisions in this document. Tour guides are not authorised to grant rights or promise services different from the tour agreement. Verbal agreements are invalid unless followed up in writing with confirmation of Reuthers. In case of any dispute the jurisdiction of the appropriate court in Coburg, Germany is agreed upon.
Update: 2 April 2009.